Triple J Furniture Store Policies

Shipping & Delivery Policy

Shipping & Delivery Policy

Delivery cost at check out is for Sydney Metro customers only. Outside of Sydney extra freight may apply.

If you live outside of the Sydney Metro Area please contact us for a shipping quote. We recommend to always contact Triple J Furniture for an accurate Shipping Quote as it may be cheaper than the standard charge.

All delivery times are estimates only and are subject to change.

Once shipped, you will receive a confirmation email including your shipment tracking number. For any updates on orders or delivery please contact Triple J Furniture.

FLAT PACK ITEMS: All flat pack items are dispatched within 48 hours if in stock. You should receive your order between 2-10 business days, orders to regional or remote areas may take longer.

LARGE ITEMS OVER 40KG’S All large items that weigh over 40kg’s are dispatched within 72 hours. You should receive your order within 5-15 business days, orders to regional or remote areas may take longer.

For all orders weighing over 25kg, the courier will require assistance to unload the product.

Customer Service Policy

Customer Service Policy

Triple J Furniture is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfil your order, we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.
Exchange Policy

Exchange Policy

Please choose your items carefully. If you change your mind, returns can be made within 14 days of receiving the product. All products must be returned in its original packaging. Return freight costs will be incurred by the customer, and a 15% re-stocking fee applies. Once the product is received by Triple J Furniture, the refund will be issued within 7 days.

If damage occurs during transport, please take photos of the product and all damaged parts. Replacements or replacement parts will be sent out within 7 days.

CUSTOM MADE PRODUCTS Triple J Furniture does not offer returns, refunds or cancels on all custom made products.

Currency

Currency

All transactions are processed in AUD.
Security

Security

When purchasing your financial details are passed through a secure server utilising the latest 128-bit SSL (Secure Socket Layer) encryption technology. If you have any questions regarding our security policy please contact our customer support centre at info@houseofhome.com.au.